At Daily Garden Joy Shop, we are dedicated to bringing the joy of gardening right to your doorstep. We understand that receiving your plants and garden supplies in a timely manner and in perfect condition is essential to your gardening success. Below, you’ll find all the details about our shipping and returns policies, designed to make your experience as smooth and enjoyable as possible.
Shipping Information
We ship globally, excluding Asia and some remote areas due to shipping constraints. Please note that delivery times may vary based on your location.
Order Processing Time
We take great care in preparing your orders. All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions. We appreciate your patience and understanding.
Returns & Exchanges Policy
Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Our returns and exchanges policy is designed to be straightforward and hassle-free.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of the items. To be eligible, all items must be in their original condition, unused, and in their original packaging.
Non-Returnable Items
Due to their perishable nature and the difficulty in assessing their condition once they leave our care, the following items cannot be returned or exchanged:
- Flower bulbs (e.g., Allium, Crocus, Daffodil)
- Live plants (e.g., Achillea, Agastache, Armeria, Asclepias, Aster, Coreopsis, Echinacea, Eriogonum)
- Cacti and succulents
- Butterfly plants and cottage garden plants
We guarantee the quality of these plants upon shipment. If you have any concerns, please contact our customer service team, and we will be happy to assist you.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
- Wait for Approval: Our team will respond within 2 business days with instructions and a return authorization number.
- Pack the Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship the Item: Mail the return package to the address provided in your instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account, depending on your payment provider:
- Visa/MasterCard/JCB: 5-10 business days
- PayPal: 3-5 business days
Exchanges will be processed once we receive the returned item. We will ship the new item to you using the same shipping method as your original order.
Note: If you have any questions about our Shipping & Returns policy, feel free to reach out to our friendly support team at [email protected] or write to us at 2083 Deer Ridge Drive, GREENBUSH, US 56726.
Thank you for choosing Daily Garden Joy Shop. We are committed to making your gardening experience joyful and hassle-free!